Advice for passengers affected by the closure Spanish air

Due to the closure of Spanish airspace by the massive abandonment of controllers, and further militarization of the government, most Spanish airports live in a situation of unprecedented chaos. Therefore, it is important that travelers are well informed before going to the airport, and know that if they are affected by delays or cancellations have rights.

As recalled by AENA (Spanish Airports and Air Navigation), know the facts before arriving at the airport. Or through the airlines or through their own Aena. In addition to constantly updated information on the website of Aena, the phones that it has made available to travelers from Spain are 913211000 and 902 404 704.

Aena has reinforced passenger care services. Among other measures, has been in contact with dealers to stay open catering establishments and also strengthen the supply of its products. Moreover, telephone service, have been strengthened medical services, safety and cleanliness of the airport.

Moreover, consumer organizations concerned remind travelers that they can expect airlines not only their rights to food, accommodation and transport, but also compensation.

European legislation governing these rights can be found by clicking this link: passenger rights.This is important to keep all invoices, receipts and receipts for additional expenses that may have, such as hotels, meals, or phone. To claim, must submit all documentation in the first instance to your airline, and if, within a few days receive no response, before the Spanish Agency (EASA).